Privacy Policy
Who we are
Trade Reach AI provides websites, AI chat, AI voice agents and lead-management tools for Australian trade businesses. This policy applies to our website, our services, and any information we collect when you interact with us.
Information we collect
We only collect information we need to provide our services. This may include:
- Contact details — your name, email address, phone number and business name.
- Business information — your trade, service area and details you provide when signing up or requesting a quote.
- Enquiry and lead data — messages, call details and form submissions captured through our website forms, AI chat widget and AI voice agent.
- Technical data — basic device, browser and usage information collected automatically to keep the site secure and working.
How we collect it
We collect personal information directly from you when you fill in a form, start a chat, call a number connected to our voice agent, email us, or sign up for a plan. Where you use our services to capture your own customers' enquiries, that information is collected on your behalf and you remain responsible for your customers' data.
How we use your information
We use personal information to:
- respond to enquiries and provide quotes;
- set up, deliver and support the plan you choose;
- capture, organise and forward leads to you or your dashboard;
- send service updates and, where you've agreed, marketing messages (you can opt out at any time);
- improve our services and keep them secure.
When we share your information
We do not sell your personal information. We share it only where needed to run our services, including with trusted providers such as our CRM and automation platform (GoHighLevel), messaging platforms (such as Meta and WhatsApp) where you connect them, telephony providers for our voice agent, Google services, and secure hosting providers. These providers only handle your information to perform services for us and are required to protect it.
Overseas disclosure
Some of our providers may store or process data on servers located outside Australia. Where this happens, we take reasonable steps to ensure your information is handled in line with the Australian Privacy Principles.
Data security and storage
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, including access controls and secure, encrypted connections. No online service can be guaranteed 100% secure, but we work to keep your data safe and retain it only for as long as we need it or as required by law.
Cookies
Our website uses basic cookies and similar technologies to keep the site working, remember your preferences and understand how the site is used. You can control cookies through your browser settings; disabling them may affect how the site works.
Accessing and correcting your information
You can ask us for a copy of the personal information we hold about you, or ask us to correct it if it's inaccurate. Contact us using the details below and we'll respond within a reasonable time.
Making a complaint
If you believe we've mishandled your personal information, please contact us first so we can put it right. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page, with the "last updated" date shown above.
Contact us
Questions about this policy or your personal information? Get in touch:
- Email: ashton@tradereach.com.au
- Phone: 0466 319 391
- Brisbane City QLD 4000, Australia · ABN 83 491 207 088